Support Policy
Before reaching out to our support team, we encourage you to consult ourdocumentation, including FAQs mentioned under pricing tables. Many common queries and technical questions are already addressed there, saving you time and providing quick solutions.
What's Included in Support:
- Technical Questions: Have a technical question or encountering an issue? Reach out to us, and we'll provide guidance and solutions. (Note: If something is not working as shown on the demo, we're committed to support you unless you can figure it out.)
- Bug Fixes: If you encounter any bugs while using SaaSBold, we'll promptly address them to ensure smooth functionality.
- Regular Updates: We ensure that SaaSBold stays compatible with evolving technologies and address any security vulnerabilities through timely updates.
What's Not Included in Support:
- Customization: Customizing AIStarterKit to specific needs or preferences is not covered under our support policy.
- Installation: While we provide step-by-step detailed guidance on installation within documentation, direct assistance with installation is not included.
- Hosting or Server Environment: Issues related to your hosting or server environment are beyond our support scope.
- Third-Party Integrations: Support for integrating third-party plugins or software is not provided.
- Training: We do not offer training sessions on how to use AIStarterKit.
- User Error or Unauthorized Modifications: Troubleshooting issues resulting from user error or unauthorized modifications are not covered under our support policy.